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Home > Affordable Home Electronics Shipping & Payment Policy
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Copyright
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This site is owned and operated by Affordable Home Electronics. Unless otherwise specified, all materials appearing on this site,including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Affordable Home Electronics. All software used on the site is the sole property of Affordable Home Electronics or those supplying the software. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without prior written permission from Affordable Home Electronics. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
Affordable Home Electronics is a trademarks of Affordable Home Electronics. All custom graphics, icons, logos and service names are trademarks or service marks of Affordable Home Electronics Inc. All other trademarks or service marks are property of their respective owners. The use of any Affordable Home Electronics Inc. trademark or service mark without Affordable Home Electronics's express written consent is strictly prohibited.
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Shipping
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All orders are processed upon receipt. We reserve the right to limit quantities to one. Actual shipping time is contingent upon availability of merchandise and credit verification by Affordable Home Electronics Credit and Fraud Protection Department. Most orders are shipped within 2 business days of receiving your order. All orders are shipped via UPS, and when available, the tracking information will be provided in your online eAccount folio. We suggest you set one up to streamline your shopping experience whenever you shop with us. We don"e;t ship to APO's or POB's or to hotels. No orders are processed or shipped on Saturdays or Sundays. In the event of delays, every effort will be made to contact you by phone or e-mail. If the delay is due to backorder, you will receive notice and be given the choice to remain on backorder, substitute to another item, or cancel your order. Our site automatically computes shipping charges whenever you place an item in your shopping basket, and upon checkout will prompt you to choose the method of UPS delivery you wish. Please note that shipping time is not the same as total delivery time. We need time to process and assemble your order before we actually ship it, choosing NEXT DAY AIR does not mean your order will be delivered the day after you place your order online.
We ship Internationaly.
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Payment Methods
We accept MasterCard, VISA, Discover, American Express cards, PAYPAL, Google Checkout, Money Orders, Corporate Checks and Wire Transfers. Please be sure to provide your complete billing address and telephone number your credit card company has on file for you. Incorrect information as well as shipping address different from billing may cause a delay in processing your order.
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Special Handling
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Orders requiring Rush Delivery and/or Special Handling will be subject to additional special handling charges. When we receive an order requiring special handling we will inform you by email. If you would like to request special handling or rush delivery please email our customer service department.Insurance may be required on certain orders. On certain items that are deemed overweight or oversized additional shipping charges will apply. These items can include certain stereo systems, televisions & desktop computers. We will notify you by phone or email if your order is subject to this.
Google Checkout 
- With Google Checkout, you can quickly and easily buy from Your Electronic Warehouse and many other stores across the web.
- If you’ve used Google Checkout before, all you need to do is provide your Checkout username and password to buy from us.
- If you’re using Google Checkout for the first time, you only have to fill out a single page of information once to make your first purchase. After that, you just need to enter your Google Checkout login to make a purchase. There's no need to re-enter your purchase information or create multiple usersnames and passwords each time you buy.
- When you buy with Google Checkout, you can track all your orders in one place and shop with confidence knowing that Google protects you from unauthorized purchases.
- For more inforation see theGoogle Checkout buyer overview video
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How much will shipping cost?
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You can simply proceed with your order, add all the items you wish to purchase to the shopping cart on that screen you will see a pull down menu displaying all the different UPS Shipping options available for your order. Next to each delivery option listed, is the charge for that option. That way you always see the shipping charge before you enter any of your personal information. It's that simple.
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Canceling an order before checking out
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You can cancel the order process at any time by clicking on the Shopping Cart button and deleting each item form your shopping cart. "e;AHE"e; has a power to cancell an order anytime. Customer will be notified the reason his order is cancelled.
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Product Returns
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Each product is fully guaranteed by the manufacturer. The complete warranty is included with the product. The manufacturers' warranty covers repair or replacement of defective parts, subject to the conditions set forth. On most items, Affordable Home Electronics offers an exclusive 10-day exchange/refund policy to online/mail order customers only. following products are not acceptable for credit, refund, or exchange and must be repaired or handled by the manufacturer or a manufacturers' authorized service centers: extended warranties, computer desktops and notebooks, printers, Sony cameras and video, and all television equipment. To locate a service center near you please refer to your product manual. Car Stereo and electronic equipment should be "e;bench-tested"e; PRIOR to installation (units that have been installed, scratched, or abused WILL NOT BE accepted for return or credit!); Pre-recorded videotapes, cassettes, CDs, DVDs and laser discs can only be exchanged for a different title, if unopened! Defective, pre-recorded videotapes, cassettes, CDs, DVDs and laser discs may be exchanged for same title ONLY! If you are not satisfied with your purchase, you may return it for exchange or refund (excluding shipping and handling charges) within 10 days, subject to a return authorization from Affordable Home Electronics(except for items listed above).
All returns are subject to a15% restocking fee, If the the condition of goods and packaging material are not 100% complete and in mint condition we reserve the right to increase the restocking fee(20%).
All returns for exchange due to defect will be handled expeditiously. Shipping costs are non refundable. Shipping back to customer, if within the return period, will be at no cost.
For an RMA number (Return Merchandise Authorization) e-mail Customer Service All Returns require an authorization number. Please note that an RMA number does not guarantee final disposition. All returns are subject to inspection.
All exchanged/returned merchandise must be in original factory condition, including all packaging materials, inserts and manuals, warranty cards (not filled-out) and all accessories. Please do not tape or write anything on the item or the package! We will charge you for replacement of damaged, altered, missing, written-on or taped-on contents or cartons. All products packaged as a kit must be returned in full.We reserve the right to refuse any such returns. Pack the products into a shipping box with plenty of packing material, and tape securely. Write the RMA number issued by Customer Service clearly on the outside of the shipping carton.
Any sale packaged as a kit or bundled as a kit due to discounts, price drops, etc.. must be returned in its entirety as a package.
Any merchandise returned to us unauthorized will be refused. Please ship your parcel back to us freight prepaid! We suggest that you use UPS Ground Service "e;Insured."e; Sorry, we cannot accept COD or freight-collect shipments. No goods will be accepted for exchange or return without authorization.
RETURN POLICY FOR OBSERVATION SYSTEMS and CCTV PRODUCTS |
1. All merchandise falls under our 1 or 2-year warranty (Exception- Time Lapse Recorders have a 6month warranty on the heads & Capstan motor and a 1-year warranty on the rest of the equipment.) Improper packing of equipment with sub-sequential packing material causing damage will void the warranty.
2. Repairs made necessary by reason of misuse, alteration, normal wear, or accident are not covered under this warranty.
3. Any product returned to us must be securely packaged and have an assigned “Return Merchandise Authorization” number. 1-718-275-9343 to obtain an RMA number. This number must be clearly displayed on the shipping label and a note explaining why the merchandise was returned must be included.
4. Any merchandise returnedwithout a “RMA”number may be returned unopened to the sender at their expense. We’ll not accept any merchandise that is not shipped to us PREPAID.
5. Any unit shipped to us under warranty for repair and found not to be defective will be returned to the sender at their expense.
6. All “in warranty” products requiring service will be repaired or replaced upon the option of AHE. For all “non-warranty” service, an estimate of repair cost will be given upon inspection of the product. We require an authorization for repairs before they will be started.
7. Any merchandise purchased may be returned (IN NEW UNUSED CONDITION) within 10 days of purchase for a full credit. Item must be in a resalable condition complete with accessories and documents.
8. Products purchased from an authorized distributor must be returned to that distributor and the distributor will determine credit.
9. Credit may be denied or a restocking charge of20%assessed on any equipment returned incomplete or missing accessories. No Credit will be issued for any merchandise returned after 30 days.
10. Credit/refund will be applied to the next purchase. Once Receiving the RMA form please carefully repack the merchandise in its original container. Enclosed the RMA form and a copy of your sales receipt. Return prepaid by UPS or Parcel post. Please do not send COD. All COD packages are refused. IMPORTANT: IF merchandise was damaged in transit, save the original packaging and notify our Customer Service Department right away.Call us at 1-718-275-9343 |
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Typographical Errors
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Affordable Home Electronics's credo is truth in advertising, and we aspire to publish accurate selling prices for the products we offer. However on occasion we do make mistakes. In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, Affordable Home Electronics shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Affordable Home Electronics shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Affordable Home Electronics shall immediately issue a credit to your credit card account in the amount of the charge.
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Links
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This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that Affordable Home Electronics is not responsible for the operation of or content located on or through any such site.
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Order Acceptance Policy
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Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Orders placed online utilizing promotional offers by coupons are directed exclusively to the recipients and are non-transferrable. In an event a coupon is misused in this manner, Affordable Home Electronics reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order. Affordable Home Electronics is a reseller to end user customers.
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Sales Taxes
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Affordable Home Electronics shall automatically charge and withhold the applicable sales tax 8.625% for orders to be delivered to addresses within the state of New York. Each customer shall be solely responsible for all sales taxes, or other taxes, on orders shipped to any other state.
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Service and Support
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All requests for technical service and support should be made directly to the manufacturer in accordance with their terms and conditions. Affordable Home Electronics will provide on-line technical notes on most products as well as links to the technical support departments of the manufacturers where available.
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Disclaimer and Limitation of Liability as to Products Sold
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All products offered on the Affordable Home Electronics website are guaranteed for 10 days from the date of the invoice. Except as expressly stated herein, Affordable Home Electronics makes no representations or warranties, either express or implied, of any kind with respect to products sold on the Affordable Home Electronics website, including but not limited to, merchantability and fitness for a particular purpose. Some products may be listed after a manufacturer rebate. You agree that the sole and exclusive maximum liability to Affordable Home Electronics arising from any product sold on the Affordable Home Electronics site shall be the price of the product ordered. In no event shall Affordable Home Electronics, its directors, officers, employees or other representatives be held liable for special, indirect, consequential, or punitive damages related to product sold.Please note all products are listed after manufacturer rebates unless otherwise stated.
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Jurisdiction and Venue
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You agree that any legal action brought against Affordable Home Electronics shall be governed by the laws of the State of New York without regard to its conflict of law principles. You agree that the sole jurisdiction and venue for any litigation arising from your use of or orders made on the Affordable Home Electronics website shall be an appropriate federal or state court located in New york.
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