Product FAQs
Any BNC or RCA interface indoor/outdoor/infrared camera will work with the DVR. The camera can be either color or black & white. Web cameras that require a USB interface are not compatible with the DVR.
Any motion detection sensor is compatible with Q-See DVRs.
Most sound alarm devices are compatible with Q-See DVRs.
Make sure that the power switch is on. If the power switch is on and you still can't turn on the DVR, make sure that the power cord is plugged in correctly and the green power light on DVR front panel is on. If none of these solutions work, please contact Customer Service.
Check the camera input and video output connections on the DVR rear panel. If you cannot find any problem with these connections, check whether the camera power cable is firmly connected. If none of these solutions work, please contact Customer Service at cs@dpsi-usa.com or 877-998-3440x538.
No. The only way to prevent others from stopping your recording is to place the DVR in a secure room so they can not unplug the system.
The warranty is valid one year from the original date of purchase. We will gladly offer repair or replacement for any defective unit.
Select the HDD Format option in the Menu.
You can use a PC hard drive in the DVR. However, the DVR will format it which will delete any PC operating system and files on the hard drive.
Any PC compatible SATA hard disk drive will work up to the capacity limit of the DVR.
For the first-time setup, a TV or Monitor will need to be connected to the DVR. This allows the DVR menu to be displayed. Once the DVR has been setup, the TV or Monitor can be disconnected.
You can use a TV or LCD screen with RCA yellow jack input.
The frames per second (fps) relates to how many pictures the DVR will record in a second. Real time recording is about 30 fps on each camera. To calculate the fps per camera take the total fps in the system and divide it by the number of video inputs.
No. To erase a file, you need to format the hard drive by using the format option in the Menu of the DVR, which will erase all of the files on the drive.
This DVR does not have a VGA port. If you want to attach the DVR to a PC monitor, you need to use a VGA to RCA adapter.
Yes. You need to have a wireless camera system that comes with a wireless camera and wireless receiver. The receiver will be connected to the video input on the DVR.
This DVR will back up to: a USB flash drive; a USB CD/DVD-RW; a USB hard drive; or a Windows PC through the network or internet.
Up to 5 people can connect to the DVR system simultaneously.
With the plug and play cables we provide you can extend to 200ft, anything longer would require a different cable like RG59 Siamese with you can use to extend to 800ft, or RG6 Siamese which would allow you to extend to 1800ft. Dependng on the distance you may also need a stronger power supply for the camera.
Most likely the WAN IP address has changed. Please go to www.myipaddress.com from a computer that is attached to the same router as the DVR. If the address is different then the address you have been using then use the new address.
You can use 81 or higher, preferably 83, 85, or 89.
Yes it does have audio input
Yes you can hear the audio over the internet.
You can access this DVR through a cell phone that has a Windows Mobile Pro or Symbian operating system and is on a 3G network
It is designed to be accessed from a PC running Win2000, WinXP, or Vista. But if you have an Intel based Mac running OS10.5 with Boot Camp, running WinXP or Vista 32 Bit, and you install the Windows Video Drivers, you can access the DVR from the system.
In the US we use NTSC video format, most of the countries in Asia and Europe use PAL video format. In order for you to view the video from the cameras the TV, DVR, and cameras all need to be using the same video format. On our DVRs you can change the video format from PAL to NTSC so you can use them with either format, but the cameras we sell in the US are all NTSC, so to use them in a country that uses PAL format you would need to set the DVR to NTSC and also have a TV that is set to NTSC. The other option would be to use a TV set to PAL, set the DVR to PAL, and get cameras that use PAL video format.
We do have a complete intructions online, go to http://www.portforward.com/cports.htm and go down the list untill you see QSEE and find the model number you have and select the your router and follow the instructions.
No, you can not control which users can see which cameras. With this DVR users can see all cameras, but they can not change the settings on the DVR.
You can not access it from Safari, but there is a new plug in that will allow you to access the DVR using Firefox.Go to the Resource Center on our website at: http://www.q-see.com/glossary/resource-library.php.It is under the Remote Access heading.
Yes you can connect PTZ camera to this DVR.
You can connect as many PTZ cameras to DVR as the there are video in ports available. If the DVR has 8 channels then you can connect up to 8 PTZ cameras.
Yes you can control the PTZ camera from the internet.
The system treats a hard drive like it is a large flash drive so it needs to be formatted as FAT32 before it can see it. Try formatting the hard drive as FAT32.
There is a file player program on the CD that came with the DVR, you can use this program to play files. The program also gives you the open to convert the files into AVI format so you can play them in a third party program that can play AVI files, such as Windows Media Player.
You could purchase a static IP address from your service provider. This address would never change but this can be an expensive option. Another option would be to get a dynamic domain name from a company that provides this service. You would go to the com
Does your internet access go directly to your router or does it go to a modem or router from your internet service provider first? If so you need to forward the ports on the modem/router from your service provider to the ports on your router, and then your router can forward the ports to the DVR.
he internet connection might not have enough bandwidth to display the video, or the video card on the computer may not have enough resources to display the video. If you go to www.speedtest.net what does it say the upload and download speed is on the connection? You would need at 600kb upload and 1000kb download speed, more if you are viewing more then 4 cameras. If you go to the run option on the computer and type dxdiag to run the directx diagnostic program, then go to the display tab, what does it say the status is for direct draw acceleration, direct 3d acceleration, and apg texture acceleration? These all have to be enabled for the software to work. You also need at last 64MB of video RAM on the video card, more if you are viewing more then 4 cameras
Yes it can. You can set it up to send out an email notification when motion is detected, the email will include a picture to show you what triggered the motion.
This DVR will back up to: a USB flash drive; a USB hard drive; or a Windows PC through the network or internet.
You are not able to change the time on the DVR remotely; it has to be done on the DVR.
You are not able to use an IP camera with the DVR, there is no way to get the video signal from the camera into the DVR.
Most of our current DVRs can be viewed from cell phones running Win Mobile Pro or Symbian, or iphones, but we do not currently have an application that works with Blackberry operating system.
Most of our current DVRs can be viewed from cell phones running Win Mobile Pro or Symbian, or iPhones, but we do not currently have an application that works with Android operating system.
You can use the Auto Maintenance feature in the DVR. Go to Menu, System, Maintain, and set Auto Maintenance option to ON and the auto reboot option to every day.
If you can pull up the program but can not get video feed it is usually due to one of two problems, the video card on the computer not being able to handle the video streams, or not having enough bandwidth to hand the video feeds. If you go to the run option on the computer and type dxdiag to run the DirectX diagnostic program, and then go to the display tab, what does it say the status is for direct draw acceleration, direct 3d acceleration, and apg texture acceleration? These all have to be enabled for the software to work. If the video card does not support these functions the software can not work with it. You could try upgrading the driver for the video card, but if that does not help you would need to use a different video card to run the program. Also, how much video RAM is on the video card? If you go to www.speedtest.net what does it say the upload and download speeds are for the connection?
This model currently supports Blackberry models Curve 8900 and Bold 9000-9700 only. Other models like Tour and Storm should be supported by the end of April. For instructions on how to access from a Blackberry phone go to: http://qseedemo.myq-see.com:75/blackberry.htm
There is a new plug in that will allow you to access the DVR using Google Chrome.Go to the Resource Center on our website at: http://www.q-see.com/glossary/resource-library.php It is under the Remote Access heading.
The software is being blocked by the user account control feature in the operating system. You need to disable the feature in the users section of the control panel.
The DVR will not support a wireless connection through USB, the USB ports can only be used for Backup to USB devices.
You can use CAT5 cable, you would need to use video baluns to attach the cable to the camera and the DVR. If you use powered video baluns you can also send power to the cameras through the CAT5 cable.
Unfortunately you can not. You can only view one camera at a time over the internet.
